If you do not receive your purchased item within 4 weeks please contact us.
If you wish to receive a refund due to the fact that you haven’t received your order, we only issue refunds 4 weeks after your order has been shipped.
The transit times vary greatly, not only by destination country but by locale as well. It is not uncommon for orders to take as much as 30 days to arrive.
If you feel the items you receive are not what you expected, you may return them in original condition and sealed packaging within 10 days for a refund, minus shipping charges. The derma roller must be in its original packaging and unopened.
Please contact us before returning an item by sending an email to [email protected] and requesting an RA# and return shipping address.
You will be responsible for the return shipping charges.
If an item is received damaged, please contact us so we can make arrangements to replace it for you. It will not leave our fulfillment center damaged and the Postal Service requires photos and proof of damage while in their care.
It has come to our attention that some of the packages delivered to Great Britain are being charged a customs fee of approximately 12 pounds. The customs fees are inconsistent and we are unable to determine when and if they will be charged in Great Britain. Please be aware if you are in Great Britain and you may incur a customs fee.
We don’t ship to Afghanistan, India and Pakistan.