Frequently Asked Questions
Here are some commonly asked questions, however if you can't find answer below then please reach out to our Customer Service team!
How do I use the products?
Each bundle comes with a handy postcard with full directions. If you purchase individual products, they all have a "how to use" section on their page. Please click on the product below to find the one you are looking for:
100% Pure Oxygen Plasma
Whipped Oxygen Moisturizing Cream
Scrub & Peel Kit
Sonic Face Brush
Do you offer samples?
Unfortunately at this time we do not. However it is in the works! Sign up to our newsletter and if we do, you will be the first to know.
Are there any limits on how many I can buy?
There are no limits however if you want to purchase more than 20 products please contact firstname.lastname@example.org who can assist you further.
Do you offer gift packaging?
We do not offer specific gift wrapping however our packages come in nice little bags that would work well as gifts.
How can I find the status of my order?
Once your order has been shipped, you will receive a tracking number that you can use to follow the status of your order.
Can I modify an order once it has been placed?
Unfortunately, once you’ve placed an order it goes straight to our fulfilment house who begin to work on your order right away. This means we can’t accept any changes once the order has been placed. This includes changing the delivery option, delivery address or payment method.
How do I know my order went through if I haven’t received a confirmation email?
Order confirmations should come through right away however there can sometimes be a delay as a result of high order volumes. If you haven’t received an order confirmation within 6 hours please call or email our customer support team at email@example.com or 818-794-9248.
RETURNS & REFUNDS
Do you allow refunds or returns?
We stand by our products and know you will love them! If for any reason you are not completely satisfied with your purchase, you have 30 days to contact us and request a refund or return. Please email customer support at firstname.lastname@example.org. You will be provided with an RMA# (return merchandise authorization number) and all the information we need in order to process refunds and returns.
PRICES, PAYMENTS & DISCOUNT CODES
What type of payments do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, JCB, Discover and Diners Club. We also accept paypal.
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